Privacy Policy

Summit Clean Co. ("we," "us," or "our") operates the website www.summitclean.co (the "Site") and provides residential and commercial cleaning services across Mission, Abbotsford, and Chilliwack, BC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

1. Information We Collect

When you request a quote, book a service, or contact us through the Site, we may collect:

• Contact information: first name, last name, email address, phone number
• Property information: property type, property size, number of bedrooms/bathrooms/rooms, address
• Service preferences: service type requested, frequency, preferred dates, additional service requests
• Additional details you choose to provide in free-text fields (e.g., special instructions)

We do not knowingly collect sensitive personal information such as financial account numbers, government identification numbers, or health information through the Site.

2. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and inquiries
• Schedule and confirm cleaning appointments
• Communicate with you about your service (confirmations, reminders, follow-ups)
• Improve our services and website
• Comply with legal or regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (e.g., scheduling software, email providers), who are only permitted to use your information to perform services on our behalf
• Legal authorities, if required by law, regulation, or legal process

We do not share your information with third parties for their own marketing purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. If you are a past customer, we may retain basic contact and service history for record-keeping and future service purposes unless you request deletion.

5. Your Rights

Under Canadian privacy law (PIPEDA) and applicable BC legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal or business record-keeping requirements
• Withdraw consent to future communications at any time

To exercise any of these rights, contact us using the details below.

6. Cookies and Website Analytics

Our Site may use cookies or similar technologies to understand how visitors use the Site and improve user experience. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at: